Our Customer Charter and Promise to You
OUR CUSTOMER CHARTER AND PROMISE TO YOU
Becky's Cleaning Services are cleaning specialists. We ensure that customers' receive Great Cleaning Services in Derby and this is delivered Professionally as you'd expect from a "Reputable Cleaning Company"
This is demonstrated as follows:
Professional
Deal professionally and courteously with all customers - Provide written quotations/estimates where appropriate - Start and complete work on agreed dates, as far as possible also advise customer immediately of any unavoidable variations.
Peace of Mind
Fully Insured to carry out all our Cleaning Services in Derby. We maintain adequate Employers and Public Liability insurance and provide such information to customers where appropriate. - Comply with all laws, statutory regulations and other regulations where appropriate. - Ensure the protection of personal data and all other information concerning customers.
Guaranteed Quality Cleaning
'Becky's Cleaning Services' are passionate about providing Quality Cleaning - We put this in writing, to confirm that we'll follow a Code of Conduct and provide Great Cleaning Services.
Trust
We operate to the highest Ethical & Professional standards. We keep client information safe & secure also we don't give your information to third parties. - We're delighted to be listed on the Age UK Derby & Derbyshire Business Directory, for our cleaning services in Derby. We've been fully vetted and verified by third party organisations including 'Derby Trading Standards' - We're also members of the 'Federation of Small Businesses' (FSB) and this means we can offer all our customers the full Protection that they deserve.
All our Staff - Police or CRB Checked!
Use only staff having the right skills/qualifications - All are CRB or Police checked - They are Friendly - Trustworthy - well motivated - caring as well as being capable - Ensure all staff adhere to the standards we've set out at all times when dealing with our customers - Usually the same Cleaner each time, subject to holidays and unforseen absences.
Flexible
We can mix and match all our various cleaning services in Derby and you can request additional services when you need them. Whether they be: Business/Office Cleaning - Domestic/House Cleaning Services or any other Cleaning Services in Derby.
"Making Life Easier for You"
This is why You're offered a 'Free Consultation' in order to make an accurate assessment of your Cleaning needs - Provide services that best meet customers' needs, at competitive prices - Provide efficient and responsive after sales services, where appropriate - Deal promptly and appropriately with customer complaints, concerns or queries.
Secure key facilities
This means that we can clean your home when you're: Not at home - When you do get home all you need to do is Relax. Holiday Cover also now available.
References and Testimonials
Please Read how our customer's feel about us, see website
